Please complete the Hydrafacial Online Store Access form and provide the required information. Our Customer Care team will create your online account and contact you within 24–48 business hours with your access details.

• For same-day shipping, place your order by 2:00 PM PST.
• For Next Day shipping, place your order by 11:00 AM PST.
• Orders placed after these times will ship the next business day
• Shipping is available only on business days (Mon–Fri), excluding holidays and weekends.

We have a variety of shipping options to get your order to you:

• UPS 2nd Day Air® 
• UPS 3 Day Select® 
• UPS Next Day Air Saver® 
• UPS® Ground 

Shipping costs are determined by weight and
distance. This will be calculated during checkout before you place your order. 

Currently, we do not accept returns. However, if you experience any issues with your order, please contact us at orders@hydrafacial.com. We're happy to assist you. 

You will receive an order confirmation email after placing your order. Once your order ships, we’ll send you a shipping confirmation email. 

Once submitted, orders begin processing immediately and cannot be edited.  Items, quantities, shipping addresses, and shipping methods cannot be changed or added after the order is placed.​

New shipping addresses cannot be added through the store.  Pease call Customer Care at 562-597-0102 and will assist with adding a new shipping address. 

Items available will be shipped as usual. Once the backordered item is back in stock, it will be shipped separately at no additional cost. 

We offer the ability to place your order now for backordered items. You will only be charged once the order ships

Gift certificates are valid for one year from the date of issuance. Terms and restrictions may apply. Full Terms & Conditions here. 

The program is designed to reduce the overall cost per treatment and celebrate milestones at every tier level with benefits such as tier pricing discounts, earning reward points, and ongoing support from our teams.

• For new accounts, contact orders@hydrafacial.com. 
• For existing accounts, contact loyalty@hydrafacial.com to verify your Loyalty ID. 

Log into your account and visit the Loyalty Dashboard here. 

Tier levels are evaluated annually on December 31st. Your annual consumable spend determines your tier for the current and following year. 

For example, achieving Black Diamond status on June 30, 2025, will carry over through December 2026. 

You can earn points by making consumable purchases and earning a % back in points based on your loyalty tier.

At checkout, add items to your cart, input shipping and payment details, and apply available points in the Loyalty Rewards section. 

Rewards points accumulated on or before December 31, 2024 will expire December 31, 2025. Rewards accumulated on or after January 1, 2025 will expire exactly one (1) year after accrual if not redeemed. 

You can view current warranties on the within your Account dashboard here. If you have questions, you can reach out to our team at warranty@hydrafacial.com.

Use the unique code provided in the Warranty Email and enter it in the Promo Code field at checkout for your free item and free shipping. For free shipping to apply, please do not add any other items to your Monthly System Cleaning Kit order.                  

Each account is limited to 1 kit per code, and it cannot be combined with any other specials or discounts. To ensure there is no delay in processing your Monthly System Cleaning Kit request, please submit your order on its own.

You can access all device manuals at https://hydrafacial.com/ifu.